We understand the worry that Covid 19 can cause, and how hard it can make planning an event - we get it! We have evolved during a pandemic and will continue to help all our clients with planning and staying protected during their events. Our paramount is the safety of our team and your guests.
See below our policy and a small Q & A which we hope will help:
What happens if I or someone in my party tests positive for COVID 19?
If you or a member of your party test positive for COVID 19 and hence you need to re-arrange your event, we understand, and will work with you to re-book this at the next available date. As I am sure you understand there is a lot that goes into each event including preparation before your event and staff that have been booked, so to enable us to cover our costs for your cancelled event we ask that clients cover a £99 re-booking fee, this goes to trying to cover some of the wages of our staff.
How are you keeping us safe?
All our team conduct regular lateral flow tests, and wear appropriate PPE where necessary.
We have introduced cool air flow into all our experiences, this can also be air conditioning and heating, to help with the flow of fresh air for your events.
All our outdoor experiences have doors that can remain open and fresh air is always let in during set up.
All our equipment is sanitized and cleaned in between guests and clients.
How will communicate with me?
We touch base during the week before your event to ask if anyone in the household has symptoms, this continues until 24 hours prior to your event
Session Hire Covid 19 guidelines:
We will minimising contact during deliveries wherever possible.
Where possible and safe, we will have single workers load or unload vehicles.
Where possible, we will use the same pair of people for loads where more than one is needed.
We will minimising the contact during delivery, for example, by calling to inform of our arrival rather than ringing the doorbell.
We will minimise the contact during payments and exchange of documentation, for example, using electronic payment methods and electronically signed and exchanged documents.
We will ask for clear access to your garden or outside space, meaning that all gates, doors should be left open and clear. We will contact you 15 mins prior to our arrival and ask that the site is clear of any obstructions or objects this may include garden or interior furniture. We ask that any power / extension leads are run prior to our arrival.
During all site visits we will wear approprate PPE to protect our staff and you. This will include masks if social distancing cannot be maintained, gloves where approprate.
All our deliveries will be on a single route and no address or venues will be on the same route
All staff clothing will be freshly laundered for each delivery
All equipment will be cleaned and sanitised before delivery and again once set up and delivered to location
For all internal hires we ask that the venue is kept free from any other members of the household and that all doors are opened and access is clear
We accept no responisbility for any failure to abide by the above
If any members of your household are showing any symptoms of Covid19 please phone immediately and inform us so that we can look to rearrange your booking
We ask that all headphones, blankets, popcorn holders, kilner jars are all placed back into their boxes before collection to avoid undue contact with equipment
Get in Touch
We understand that each event, party or wedding is different.
Don't stress, just pick up the phone and chat through your needs, we are here to help!
Or fancy coming to pick what you want to hire, why not book a appointment.